Help Dialog – FAQs, Search & Contact Form


The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form.

See the Help Dialog in action. Open it on the right bottom corner:
Help Dialog Demo

How Will Help Dialog Assist My Customers?

  • Users can help themselves.
  • Users can contact you via a contact form.
  • Help Dialog is available 24/7 outside of your business hours.
  • There are easy-to-find support questions on every page or any page you choose.

How Will Help Dialog Improve My Business?

  • No hourly monitoring of the chat.
  • Easy to maintain and expand.
  • Actionable results with analytics (PRO).

What exactly do you get with Help Dialog?

✅ 1. Create custom questions and answers (FAQs)

  • Provide the best content and information tailored to your website pages.
  • Add a Help Dialog to product pages, documentation and articles, the home page, and more.
  • Share common questions across multiple pages.
  • Customers can search all existing questions for answers on any page.
  • Provide answers to the most common questions instantly, always 24/7.

✅ 2. Search FAQs, Knowledge Base Articles, and more

  • Customers can search existing faqs, documentation and posts.
  • Integrate search with Echo Knowledge Base
  • Enable searches of posts and certain Custom Post Types.

✅ 3. Show compact Contact Us form

  • Ensure that no customer will ever be left without an answer.
  • Customers can contact you if they need help.
  • Receive an email instantly whenever a user submits an inquiry.
  • Track the pages on which a user submits an inquiry.

✅ 4. Customize Help Dialog widget

  • Easily customize the widget, so it fits your website look.
  • Match your theme, branding style, and colors.


  • Quick, five-minute setup.
  • A lightweight and customizable widget that will work great with your branding.
  • Supports RTL and WCAG accessibility.
  • Responsive design that works with any theme.


  • Innovative features and ongoing improvements
  • Friendly and timely 24/7 support
  • Integrated with Echo Knowledge Base
  • Unlimited Help Dialog widgets and FAQs

See our Help Dialog documentation here

Use Cases

  • Frequently Asked Questions (FAQs)
  • Internal help for company employees and teams on an intranet
  • External help for customers
  • WooCommerce FAQs for products
  • Product information for customers – good for e-commerce websites
  • Supplemental information on standards and policies at government agencies
  • Engagement of applicants and students at schools and colleges (eLearning)


✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledgebase, docs, FAQs, and wikis easily. Learn More

✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.


  • Help Dialog overview

  • Search FAQs, articles and posts

  • Contact form

  • Custom Frequently Asked Questions

  • Article previews

  • Customize Help Dialog

  • Choose colors

  • Analytics (PRO)


You can install the Help Dialog from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Help Dialog Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Help Dialog’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Help Dialog -> Need Help page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page:
  2. Unzip the file
  3. Upload the ‘help-dialog’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in the Admin menu, in Help Dialog -> Need Help page.


Where can I find complete documentation on your Help Dialog?

Full searchable docs can be found at Help Dialog


15 oktober 2022
A very good addition to the knowledge base. Enables individual FAQs, search and quick contact. The support reacts quickly, takes up ideas and suggestions and implements them promptly.
7 juli 2022 1 reactie
This is amazing. Be even better if you could add into any area via a shortcode.
17 juni 2022
I've been using the Echo Knowledge Base plugin for a while. Their new Help Dialog builds on this. A great front end tool to allow internal teams or customers to quickly search for help or contact your support team if needed. Thank you Echo Plugins. Great work.
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Bijdragers & ontwikkelaars

“Help Dialog – FAQs, Search & Contact Form” is open source software. De volgende personen hebben bijgedragen aan deze plugin.




Release Date: Oct 14, 2022

* New: initial message
* Update: improve admin UI
* Fix: cleanup and minor fixes


Release Date: July 27, 2022

* New: ability to restrict access to private FAQs
* Update: move FAQs and Widget info to tables
* Fix: cleanup and minor fixes


Release Date: June 12, 2022

* New: initial release