Beschrijving
Baza Live Chat connects your WordPress site to Telegram — self-hosted, no third-party servers, no data sharing. Visitors chat on your site and you reply directly from Telegram.
Features:
- Live chat widget embedded on your WordPress site
- Visitors send messages – you reply via Telegram bot
- Real-time polling for instant message delivery
- Webhook support for instant operator replies
- Sound notifications for new messages
- GDPR consent support
- IP blocking, rate limiting, and a visitor activity log
- Custom colors and avatar for the chat widget
- Auto-questions for quick replies
- Static mode – embed chat inline anywhere
- Built-in protection from bots: only real visitors reach your Telegram
Want more? Baza Live Chat Pro
This free plugin is complete on its own. If you want your chat to do more of the work, the paid versions of Baza Live Chat add:
AI assistant
* Answers visitors with the AI you choose – Google Gemini, OpenAI (GPT) or Anthropic Claude – using your own API key, so you pay the provider directly and nothing passes through our servers.
* Learns from your own site: pick the post types (pages, services, FAQ, products…) it may read and exclude single posts; it sees each page’s address, so it can point visitors to the right page.
* Your tone and rules in a system prompt; hand-over keywords and a “Talk to an operator” button – the chat moves to you the moment the visitor asks for a person, or when the assistant cannot find an answer.
* Interface texts, auto-questions and teaser messages are translated into each visitor’s language automatically.
Booking assistant for Baza Booking Calendar
* Visitors book without leaving the chat: it lists the services you allow, checks the real free slots for the day they ask about, offers extras, asks the questions of your booking form and applies promo codes.
* The price they are quoted is calculated by Baza Booking Calendar itself (taxes, extras, discounts), and a slot is re-checked for clashes right before the booking is written – the AI never invents a time, a price or a booking number.
* Payment in the chat: a payment link, or pay from the client’s balance confirmed with a one-time code sent by email; the visitor is thanked automatically when the money arrives.
* Recognises signed-in clients and their loyalty discount, and you get a Telegram message for every booking made through the chat.
WooCommerce order assistant
* Visitors ask “where is my order?” and get the status after a verification step (order number plus the email or phone on the order); you choose which order fields may be shared and how many failed attempts are allowed before the chat is handed to you.
Smarter Telegram workflow and visitor insight
* Supergroup mode – every visitor gets a separate topic in your Telegram group; several operators can work in parallel, you reply inside the topic, and the topic closes with the chat.
* Teaser messages – an animated bubble with a typing effect invites visitors to open the chat; random message, delay and “remember that it was closed” are adjustable.
* Geo tracking – the visitor’s country in the chat and a Telegram note (country, IP, page) on each unique daily visit.
* Chat session log – every conversation kept and searchable in the admin.
* Cloudflare Turnstile – an invisible anti-bot check on top of the built-in one.
The features above are not part of this plugin; it never locks or limits what it already does. Baza Booking Calendar itself is free on WordPress.org.
External services
This plugin connects to the following external services. Please review their terms and privacy policies before use.
Telegram Bot API (api.telegram.org)
Required for core chat functionality. Every visitor message and operator reply is transmitted through Telegram’s servers using the bot token you configure.
* Terms of Service: https://telegram.org/tos
* Privacy Policy: https://telegram.org/privacy
Installatie
- Upload the plugin files to
/wp-content/plugins/baza-live-chat/or install via the WordPress plugin screen. - Activate the plugin through the Plugins screen in WordPress.
- Go to Baza Live Chat Settings and create a Telegram bot via @BotFather.
- Enter your Bot Token and Chat ID, click Save.
- Click Set Webhook to connect Telegram to your site.
- The chat widget will appear on your site automatically.
FAQ
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Do I need a paid account?
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No. Everything in this plugin is free. You only need a Telegram bot, which is free to create with @BotFather. A paid Pro version with extra features (AI assistant with Gemini, OpenAI or Claude, a booking assistant for Baza Booking Calendar, WooCommerce order lookup, Supergroup mode and more) is available at bazadevelopers.com, see the list in the description.
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Is my data stored on your servers?
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No. All chat data is stored in your own WordPress database. Messages go directly from your site to your Telegram bot.
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Does it work with page builders?
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Yes. Use the
[baza_live_chat]shortcode to embed the chat anywhere, including Gutenberg, Elementor, and other page builders. Addstatic="true"to show it as an inline block. -
Where is the readable source of the minified scripts?
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In the plugin itself: every
*.min.jsinassets/js/sits next to the file of the same name without.min. They are generated with Terser (npx terser blc.js -c -m -o blc.min.js).
Beoordelingen
Er zijn geen beoordelingen voor deze plugin.
Bijdragers & ontwikkelaars
“Baza Live Chat” is open source software. De volgende personen hebben bijgedragen aan deze plugin.
Bijdragers
“Baza Live Chat” is vertaald in 1 locale. Dank voor de vertalers voor hun bijdragen.
Vertaal “Baza Live Chat” in je eigen taal.
Interesse in ontwikkeling?
Bekijk de code, haal de SVN repository op, of abonneer je op het ontwikkellog via RSS.
Changelog
1.3.3
- Fixed: pages could not be cached by page-cache plugins and server caches (and cache warm-ups reported “response-sets-cookie”), because the visitor cookie was set in the page’s own response. The cookie is now set in the browser, once a real person has been seen, and the page itself sets no cookie.
1.3.2
- Only real visitors reach your Telegram. A visit is reported, and a chat can be started, only by a browser that passes a quiet check: the request must look like a visitor’s browser (crawlers, headless browsers, HTTP libraries, AI and SEO bots, link previews and speed tests are refused by name; calls from other sites are refused), the page does a small proof-of-work in the background (about a tenth of a second, once), and a visit is reported only after a real mouse, key, touch or scroll event and a moment on screen.
- The visitor’s address is no longer taken from headers anyone can write (Client-IP, X-Forwarded-For): they are read only behind a reverse proxy you run or Cloudflare, so per-address limits and IP blocks cannot be sidestepped. Extra trusted proxies: the filter
baza_lc_trusted_proxies. - The visit counter asks “was this address already counted today?” before it spends a rate-limit write.
1.3.1
- A “Get Pro” button in the plugin’s header and an “Upgrade to Pro” item at the bottom of its menu; both are plain links to the plugin’s page and can be turned off.