Beschrijving

EU Order Withdrawal Button for WooCommerce adds compliance with the EU directive 2023/2673 to WooCommerce. With the help of this little plugin you may easily allow your customers to submit (partial) withdrawal requests to their orders.

Withdrawal request form – Use a shortcode to embed a withdrawal request form which works both for guest orders and registered customers.
Manage withdrawals – Easily manage withdrawals from your WooCommerce order page by either confirming or rejecting requests.
Send confirmation emails – Automatically confirm receipt of the withdrawal by email including all required information.
Partial withdrawals – Optionally allow customers to submit partial withdrawal requests.
GDPR ready – Comes with privacy policy proposal, support for personal data export and erasure.
WPML compatibility – Comes with built-in compatibility for multilingual shops using WPML

Initial setup and withdrawal button placement

After installation, a new page (withdraw from contract) is created as a draft. This page includes the [eu_owb_order_withdrawal_request_form] shortcode to output the withdrawal form.

Review the page created and your settings under WooCommerce > Settings > Advanced > Withdrawals (In case you are using our plugin Germanized for WooCommerce find your settings under WooCommerce > Settings > Germanized > General)
Publish the page containing the withdrawal form shortcode
Make sure that the withdrawal button is shown in your footer on shop-related pages
Review the email templates provided to confirm the receipt, confirmation and rejection of withdrawals under WooCommerce > Settings > Emails
Test the withdrawal procedure both as a guest and as a customer

If you don’t want the button to be injected automatically, disable the related setting and either use the shortcode [eu_owb_order_withdrawal_button] to output the button or manually create a link to your withdrawal page within your theme or pagebuilder.

Integrated with Shiptastic for WooCommerce

Use our plugin Shiptastic for WooCommerce to handle returns with ease. After confirming a withdrawal request, Shiptastic automatically adds a return shipment including all items of the original request. Provide your customer with all the information needed to return the goods to you. Use Shiptastic to exclude certain products from being returnable at all.

Schermafbeeldingen

Installatie

Minimal Requirements

WordPress 4.9 or newer
WooCommerce 3.9 (newest version recommended)
PHP Version 7.0 or newer

Automatic Installation

We recommend installing EU Order Withdrawal Button for WooCommerce through the WordPress backend. Please install WooCommerce before installing the plugin.

Follow the initial setup steps to configure the plugin.

FAQ

How to render the withdrawal form?: Place the shortcode [eu_owb_order_withdrawal_request_form] anywhere on a page to render the form.
How to embed the button within my shop?: Use the option to embed the button directly within your footer or your theme’s options, e.g. a footer menu, to link the withdrawal page.
You may furthermore use the shortcode [eu_owb_order_withdrawal_button] to place the button wherever you want.
The embedded button does not show: Make sure that you’ve published your withdrawal page (which by default is created as a draft during installation). The embedded button does only show on shop-related pages.
Need help?: You may ask your questions within our free WordPress support forum.
Want to file a bug or improve the plugin?: Bug reports may be filed via our GitHub repository.

Beoordelingen

masvil 25 juni 2026 1 reactie

Best plugin to add compliance with the EU directive 2023/2673 from the same author of other well established tools. German quality! If you need it in a language different from English, German, Dutch, check the translation progress on translate.wordpress.org/projects/wp-plugins/eu-order-withdrawal-button-for-woocommerce/

arturix 19 juni 2026

Great plugin

jeanpiet 12 juni 2026

Just what we needed – thank you!

thecrasher8 30 maart 2026

Ich bin mit dem Plugin sehr zufrieden. Super Umsetzung, einfache Handhabung. Würde das auch anderen empfehlen.

Lees alle 3 beoordelingen

Bijdragers & ontwikkelaars

“EU Order Withdrawal Button for WooCommerce” is open source software. De volgende personen hebben bijgedragen aan deze plugin.

“EU Order Withdrawal Button for WooCommerce” is vertaald in 4 localen. Dank voor de vertalers voor hun bijdragen.

Vertaal “EU Order Withdrawal Button for WooCommerce” in je eigen taal.

Interesse in ontwikkeling?

Bekijk de code, haal de SVN repository op, of abonneer je op het ontwikkellog via RSS.

Changelog

2.3.1

New: Withdrawal preview modal
Improvement: Link withdrawal items with refunds to prevent reducing withdrawable quantity twice
Fix: Edge-case where edit withdrawal guest links where missing the current order

2.3.0

New: WPML compatibility
New: Privacy additions (export, erase, policy suggestions)
New: Setting to select which fields to be mandatory
New: Setting to add an “additional information” textarea
New: Added sha256 verification code which reflects the data contained within the withdrawal request
Improvement: Allow setting days to withdraw to 0 to keep order withdrawable indefinitely
Improvement: Renamed order number field to “Contract identification” and make it mandatory by default
Improvement: Explicitly exclude checkout-draft status
Improvement: Add order notes to withdrawals, e.g. on status updates
Fix: Woo < 10.X backwards compatibility

2.2.1

Improvement: Show withdrawal page valid/invalid status in settings
Improvement: Use a more consistent HTML markup for checkboxes
Improvement: Do not pass (parent) order object in case existent to emails for consistency

2.2.0

Improvement: Use additional content within withdrawal confirmation email to allow for a more customized message
Improvement: Backwards compatibility with Woo < 8.7
Improvement: Use woocommerce_form_field to output form fields within withdrawal form
Improvement: Prevent rejected unverified withdrawal requests from reducing the quantity available to withdraw
Improvement: Introduce sane first name, order number and last name maxlength
Improvement: Check whether a new withdrawal request actually has any updates
Fix: Allow (guest) withdrawal requests to be overridden (in case verified) – thanks to Ilyess Ghalem from fraudless.tech
Fix: Plaintext email template usage

2.1.1

Improvement: Basic spam protection via honeypot field + direct post check
Improvement: Prevent guests from submitting
Fix: Performance improvement for legacy withdrawal imports by using direct queries

2.1.0

New: Accept withdrawal requests without matching order
New: Withdrawal admin UI
New: Store withdrawals as custom order type
New: Allow choosing a different support email via setting

2.0.2

Improvement: List all orders for logged-in users and show non-withdrawable notices on request

2.0.1

Fix: Prevent calling customer in admin context

2.0.0

Improvement: Allow withdrawal requests without order number and differing email address
Improvement: Mark withdrawal requests as verified/unverified based on email address
Improvement: Separately list unverified withdrawal requests by default
Improvement: Allow verified guests to choose another order in case multiple orders are withdrawable
Improvement: Allow choosing first + last name

1.0.2

Improvement: Inform guest customers about partial withdrawals within original form
Fix: HPOS order number search

1.0.1

Fix: Partial withdrawal request check
Improvement: Fallback to customer_id in case billing_email differs

1.0.0

Initial commit

German quality

Great plugin

Excellent plugin

Gute Umsetzung der neuen EU-Richtlinie in einem Plugin