The "Powered by" line in the chat is now off unless you turn it on, and your policy pages can be imported as draft help articles.<\/p>","1.1.0":"
Connect your store in one click, and test the connection from WordPress. Existing connections keep working.<\/p>","1.0.0":"
First release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3792673,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3792673,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3792673,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3792673,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.2.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3792673,"resolution":"1","location":"assets","locale":"","width":1280,"height":800},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3792673,"resolution":"2","location":"assets","locale":"","width":1440,"height":900},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3792673,"resolution":"3","location":"assets","locale":"","width":1280,"height":800},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3792673,"resolution":"4","location":"assets","locale":"","width":1440,"height":900},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3792673,"resolution":"5","location":"assets","locale":"","width":1440,"height":900}},"screenshots":{"1":"Connect your store in one click from WooCommerce \u2192 Polyreply, or with a code from the dashboard.","2":"A German \"where is my order?\" with the WooCommerce order, its tracking number and an AI draft in German, ready to edit and send.","3":"The chat on a WooCommerce store, in the visitor's language.","4":"The shared inbox: chat and email conversations in several languages, with status, assignee and tags.","5":"The knowledge base the AI drafts from: your shipping, returns and FAQ pages."}},"plugin_section":[],"plugin_tags":[2353,2369,2379,99,291652],"plugin_category":[48],"plugin_contributors":[291653],"plugin_business_model":[],"class_list":["post-395897","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-customer-support","plugin_tags-live-chat","plugin_tags-multilingual","plugin_tags-woocommerce-helpdesk","plugin_category-language-tools","plugin_contributors-polyreply","plugin_committers-polyreply"],"banners":{"banner":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/banner-772x250.png?rev=3792673","banner_2x":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/banner-1544x500.png?rev=3792673","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/icon-128x128.png?rev=3792673","icon_2x":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/icon-256x256.png?rev=3792673","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/screenshot-1.png?rev=3792673","caption":"Connect your store in one click from WooCommerce \u2192 Polyreply, or with a code from the dashboard."},{"src":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/screenshot-2.png?rev=3792673","caption":"A German \"where is my order?\" with the WooCommerce order, its tracking number and an AI draft in German, ready to edit and send."},{"src":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/screenshot-3.png?rev=3792673","caption":"The chat on a WooCommerce store, in the visitor's language."},{"src":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/screenshot-4.png?rev=3792673","caption":"The shared inbox: chat and email conversations in several languages, with status, assignee and tags."},{"src":"https:\/\/ps.w.org\/polyreply-for-woocommerce\/assets\/screenshot-5.png?rev=3792673","caption":"The knowledge base the AI drafts from: your shipping, returns and FAQ pages."}],"raw_content":"\n
\"Where is my order?\" for the tenth time today, in German.<\/strong> Small stores lose hours every week to the same questions: order status, returns, address changes, shipping times. Each one means opening the email, finding the order in WooCommerce, copying the tracking number into the carrier's site, looking up the return policy and, more and more often, running the answer through a translator.<\/p>\n\n Polyreply puts all of that on one screen. A customer writes in the chat on your store or by email; your team sees the conversation, the matching WooCommerce order with its status and tracking, and a reply drafted in the customer's own language from your own policies. You read it, change what you like and send it.<\/p>\n\n Every draft waits in the reply box. A person on your team reads it, edits it if needed and clicks Send. You can also ignore drafts completely and use Polyreply as a plain shared inbox and live chat.<\/p>\n\n The plugin is free and open source (GPLv2). The Polyreply service it connects to has a Free plan<\/strong> for small stores: 2 team seats, 100 new conversations per month, 30 AI drafts per month (50 if you choose to show a small \"Powered by Polyreply\" line in the chat) and 25 help articles. Paid plans (Pro and Business) raise these limits for growing teams; current prices are on the pricing page<\/a>. Nothing is ever charged unless a store owner chooses a paid plan and enters a card. Pro and Business can be tried once for 7 days: the card is asked for up front, the date of the first charge is shown before you enter it, and cancelling before that date in Manage billing costs nothing. Conversations and data are never deleted when a plan changes.<\/p>\n\n This plugin connects your store to Polyreply, a customer support service. It is needed to show the chat widget and to answer your customers from the Polyreply dashboard. Nothing is sent before you connect the store on the plugin's settings page.<\/p>\n\n The service is provided by Polyreply: terms of service<\/a>, privacy policy<\/a>.<\/p>\n\n\n Prefer a code? In your Polyreply dashboard, open WooCommerce<\/strong> and click Create connection code<\/strong>, then paste it under Connect with a code<\/strong> in WordPress.<\/p>\n\n The chat widget now appears on your store, and orders show up next to conversations in the dashboard.<\/p>\n\n\n The plugin is free. The Polyreply service has a Free plan (2 team seats, 100 new conversations and 30 AI drafts per month) and paid plans with higher limits; prices are at https:\/\/polyreply.app\/#pricing. Nothing is charged unless a store owner chooses a paid plan.<\/p><\/dd>\n No. The AI only writes drafts. Every reply is read and sent by a person on your team, and you can stop using drafts at any time.<\/p><\/dd>\n Nothing is sent before you connect. After that, visitors who use the chat send their messages, name and email; the service reads one order at a time, only when the number and the customer's email match, and never copies it. Addresses, phone numbers and payment details stay in your store. Polyreply offers data processing terms (Article 28 GDPR) in its terms of service, and the plugin adds suggested text to your privacy policy under Settings \u2192 Privacy. The full list of data is under \"External services\" below.<\/p><\/dd>\n No. The chat loader is a small script that loads asynchronously in the footer after your page, and the chat itself opens in a separate frame only when a visitor clicks it. Nothing runs on checkout or in your database while visitors browse.<\/p><\/dd>\n No. Connecting sets up a secret that only your store and Polyreply know. It signs every request, and the plugin only answers the requests it was built for.<\/p><\/dd>\n It follows the OAuth authorization code flow with PKCE. The code that comes back through your browser is single use, expires after 10 minutes, and only works together with a secret that never leaves your WordPress, for the address the flow started from. The connection is only made after you confirm it while signed in to Polyreply.<\/p><\/dd>\n Click the button again. An attempt is valid for 30 minutes and only for the WordPress user who started it. If your WordPress admin and your store use different domains, connect with a code instead.<\/p><\/dd>\n Customers can write in any language: replies are drafted in the language they used. The plugin's own screens are available in English, Spanish, German, French, Portuguese and Italian, and more languages can be added on translate.wordpress.org.<\/p><\/dd>\n No. An order is only shown when the customer's email address matches the order's billing email, and only one order is read at a time.<\/p><\/dd>\n Disconnecting removes the chat widget from your store and stops order lookups. Deleting the plugin also removes all its settings from your database. Your conversations stay in your Polyreply account, and you can export or delete them there.<\/p><\/dd>\n Use the What you get<\/h4>\n\n
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The AI never sends anything by itself<\/h4>\n\n
Free and paid plans<\/h4>\n\n
Privacy by design<\/h4>\n\n
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Developers<\/h4>\n\n
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polyreply_wc_order_tracking<\/code> filters the tracking numbers of an order.<\/li>\npolyreply_wc_order_data<\/code> filters the order data that is shared.<\/li>\npolyreply_wc_show_widget<\/code> hides the chat widget on chosen pages.<\/li>\nwoocommerce_shortcode_order_tracking_order_id<\/code> filter.<\/li>\n<\/ul>\n\nExternal services<\/h3>\n\n
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\n
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Does it cost anything?<\/h3><\/dt>\n
Will the AI answer my customers on its own?<\/h3><\/dt>\n
Is it GDPR compliant? What data leaves my store?<\/h3><\/dt>\n
Will it slow down my store?<\/h3><\/dt>\n
Do I need to create WooCommerce API keys?<\/h3><\/dt>\n
Is the one-click connection safe?<\/h3><\/dt>\n
The connection says the attempt has expired. What now?<\/h3><\/dt>\n
Which languages are supported?<\/h3><\/dt>\n
Can my agents see all my orders?<\/h3><\/dt>\n
What happens if I disconnect or delete the plugin?<\/h3><\/dt>\n
How do I hide the chat on some pages?<\/h3><\/dt>\n
polyreply_wc_show_widget<\/code> filter, for example add_filter( 'polyreply_wc_show_widget', function () { return ! is_checkout(); } );<\/code>.<\/p><\/dd>\n\n<\/dl>\n\n\n1.2.0<\/h4>\n\n
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1.1.0<\/h4>\n\n
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#open-chat<\/code> on your store open the chat.<\/li>\n<\/ul>\n\n1.0.0<\/h4>\n\n
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