uCare- Support ticket system is a properly structured plugin system, which handles the tickets raised by customers pretty structural and makes it easy to manage and update the ticket status. One of the best things about this plugin is that it can be easily incorporated in the website as it runs completely different from the actual website.
The system is quite fast in assigning the tickets to agents for faster query solving and its pretty lightweight too as there is no time gap when loading the website.
Also, we can change the language to multiple major international languages which makes it easier for the user to raise a ticket and for us to handle it.
Overall, I like the UCare-Support ticket system and I have also incorporated it into my existing website.
I would definitely suggest this plugin to everyone.