Order Sync with Zendesk for WooCommerce

Beschrijving

Order Sync with Zendesk for WooCommerce plugin will provide a managed process for dealing with new tickets and assembling customers’ order data. It is a two-way integration between Zendesk and WooCommerce.

IMPORTANT NOTICE:

From update Version 2.0.3 onwards, the Order Sync With Zendesk For WooCommerce plugin and its support will be handled by WP Swings.

WP Swings is just our improvised and rebranded version with all quality solutions and help to be the same, so no worries at your end. Please Connect with us for all setup, support, and update-related queries without hesitation.

The admin needs to install the WooCommerce Orders (from Zendesk Marketplace) before syncing this plugin. It is essentially, Zendesk-oriented solution that will only work for WooCommerce orders.
The admin can check their WooCommerce store for direct information on the generated tickets. They don’t need to check their Zendesk account each time.

Order Sync with Zendesk for WooCommerce plugin enhances the workflow of WooCommerce stores and improves ticket management. It also helps customers register their queries and follow up on them efficiently.

Order Sync with Zendesk for WooCommerce is a remarkable way to improve the user experience. It helps establish better communication between the customers and store owners through chat ticketing, strengthening the customer-buyer relationship. And keeps the customers satisfied.

NOTE: For using Order Sync with Zendesk for WooCommerce plugin, you need to install the WooCommerce Orders App from the Zendesk Marketplace.

Main Features for Admin

Admin can decide the number of WooCommerce orders and details of new customers’ requests to be displayed.

  • WooCommerce bestellingen app biedt live informatie over de bestellingen van je klanten.
  • Whenever a ticket is raised, the WooCommerce order app fetches the live order values and the total number of orders in your Zendesk dashboard.
  • Beheerders kunnen alle tickets zien die door een bepaalde klant zijn gegenereerd.
  • The order data fetched by Zendesk from the WooCommerce store contains the order items and their attributes.

Main Features for Customers

  • In the Ticket History tab, customers can view all the tickets that they have generated. The ticket list will contain tickets generated from different billing email addresses.
  • Customers can create a new Zendesk ticket upon clicking the “Create Ticket” button in the My Account section by using any of their billing emails. No need to go to Zendesk to create tickets.
  • Customers can also add their comments from WooCommerce. It will reflect in the admin’s Zendesk account.

Visit Order Sync with Zendesk for WooCommerce Documentation to learn more about the features and working of the plugin. Check out our Zendesk Plugin knowledge base for some deep insights and FAQs on the plugin.

Support

If you need support or have questions, kindly use our online chat window here or connect with us then Generate a ticket

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Schermafdrukken

  • In Zendesk account settings you have to put your zendesk URL, Zendesk Email , Zendesk Api token
  • Admin can set the order count by default it shows 20 and can set KPI fields and order fields.
  • In the WooCommerce order section admin can see the Zendesk tickets of that particular billing email address.
  • In the ticket you can see the status, subject, Description
  • In the admin menu user section the custom row named show ticket appears and it shows all the tickets of that user.
  • In the user my account section there is an option named ticket-history to show all the tickets and a button "Add a new ticket" where you can create the tickets.
  • You can update the ticket comment with the option add a new comment option shown in the table
  • User can create the ticket with this form after entering the subject and comment

Installatie

Automatische installatie

Automatic installation is the easiest option as WordPress handles the file transfers and you don’t need to leave your web browser. To automatically install Order Sync with Zendesk for WooCommerce, log in to your WordPress dashboard, navigate to the Plugins menu, and click Add New.

In the search field type “Order Sync with Zendesk for WooCommerce” and click Search Plugins. Once you’ve found our Order Sync with Zendesk for WooCommerce plugin you can view details about it such as the point release, rating, and description. Most importantly, of course, you can install it by simply clicking “Install Now”.

Handmatige installatie

The manual installation method involves downloading our Order Sync with Zendesk for WooCommerce and uploading it to your web server via your favorite FTP application. The WordPress codex contains instructions on how to do this here.

FAQ

How to establish the sync between my WooCommerce store and Zendesk account?

Volg deze stappen om je WooCommerce winkel te synchroniseren met Zendesk:

  1. Install “Order Sync With Zendesk for WooCommerce” on your WooCommerce store.
  2. Installeer de “WooCommerce Orders App” op je Zendesk account.

After that, you have to put your store’s URL in the WooCommerce Orders App for syncing Zendesk with your WooCommerce store.

Go to Zendesk Order Sync > Account Settings from the WordPress Admin menu. And fill in the required details to sync the ticket data.

  • Zendesk URL
  • E-mailadres Zendesk beheerder
  • Zendesk API Token

Make sure the details you enter are correct. Otherwise, it won’t establish the sync.

Welke soorten KPI-velden kan ik toevoegen?

Je kunt de volgende KPI-velden toevoegen:

  • Laatste aankoop
  • Eerste aankoop
  • Total Order Count
  • Gemiddeld aantal dagen tussen aankoop
  • Total Spend
  • Gemiddelde bestelwaarde

Hoe zie ik de tickets die door een specifieke klant zijn gegenereerd?

From the Admin Menu of your WooCommerce store, click on the Users Section, Then click on “Show Tickets” for any specific user from the user list. It will display all tickets generated by that user.

What are the dependencies of Order Sync with Zendesk plugin?

To install this plugin, you need to install the WooCommerce Orders app from Zendesk Marketplace.

What does the Zendesk Order Sync plugin actually do?

Deze plugin helpt je om bestelgegevens te bekijken van een gebruiker op je Zendesk dashboard die een bestelling(en) op je site heeft geplaatst en je kunt ook tickets van die gebruiker bekijken op de back-end van je winkel.

Hoe de WooCommerce bestellingen app integreert met je plugin?

In your Zendesk account when you install the WooCommerce Orders app, you just need to add your WooCommerce store URL in the app settings.

Beoordelingen

4 november 2019 1 reactie
I also worked with their support team in order to do some customization, And they are very motivate and professional team! I hope that in the next version there will be an option to manually add/ remove custom fields.
Lees 1 beoordeling

Bijdragers & ontwikkelaars

“Order Sync with Zendesk for WooCommerce” is open source software. De volgende personen hebben bijgedragen aan deze plugin.

Bijdragers

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Changelog

2.0.3 – Released 20 September 2022

  • New: Showing products of order in a ticket at Zendesk
  • New: Author name changes
  • New: Minor bug fixes

2.0.2 – Released on 14 May

  • New: Users can check their tickets.
  • New: Users can create a ticket.
  • New: Admin can view all user tickets in the admin menu user section.
  • New: Admin can set the order fields and KPI fields.

2.0.1 – Released on 8 Jan

  • WP 5.6 compatibility

2.0.0

  • Two-way sync

1.0.1

  • Minor bug fixes

1.0.0

  • Eerste versie