KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin – WordPress plugin

Beschrijving

Deze plugin is gesloten sinds 3 april 2025 en is niet beschikbaar om te downloaden. Deze sluiting is tijdelijk, hangende een lopende beoordeling.

Blokken

Deze plugin heeft 6 blokken.

KBS Login
KBS Register
KBS Search
KBS Profile Editor
KBS Tickets
KBS Submit

Beoordelingen

beyondsm 28 september 2023

Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job

Flashpaper 22 augustus 2023 1 reactie

Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work!

Jose 29 december 2022 1 reactie

KB Support is the best WordPress plugin for support systems

jotnur 18 augustus 2021 1 reactie

Very easy and useful backend organization and tracking of tickets. The seamless option to create a KB article after closing a ticket is a nice plus!

Anonymous User 13302461 27 mei 2021 2 reacties

Plugin good at first glance. The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this “KB-Support customer” to WP user, instead creates a new “customer” in KB Support. This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user.

Jack Mawhinney 3 februari 2021 1 reactie

We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use.

Lees alle 21 beoordelingen

Bijdragers & ontwikkelaars

“KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin” is open source software. De volgende personen hebben bijgedragen aan deze plugin.