Facebook Chat Plugin – Live Chat Plugin for WordPress

Omschrijving

The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers’ Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.

“Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,” said Ryan Pamplin, CEO of BlendJet. “We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.”

Belangrijkste kenmerken van de Chat Plugin:

  • Geen verbroken verbinding: het gebruik van de plugin creëert een langdurige thread tussen jou en je klanten in Messenger. Klanten kunnen een chat starten op je site en doorgaan op hun mobiele apparaat met de Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • De vertrouwde, moderne interface van Messenger wekt vertrouwen en moedigt je klanten aan om met je in contact te komen
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available

Schermafdrukken

  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Een gesprek starten via de Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Set your desired language, guest mode and customize the greeting text
  • Facebook Chat Plugin settings page after successful setup

Installatie

Pre-requisites

Vereist WordPress versie: 3.9 of hoger

Vereist PHP versie: 5.2.4 of hoger

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Aan het installeren

To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

Bezig met updaten

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Configure plugin for first use

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

Ondersteuning

Als je vastloopt of vragen hebt, kun je om hulp vragen in de Messenger Platform Developer Community.

FAQ

Wat heb ik nodig voordat ik de Chat Plugin op mijn site instel?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

Hoe werkt de plugin?

De plugin is een stukje JavaScript code dat op je WordPress site wordt uitgevoerd. Er zal een kleine Messenger chat ballon zijn, die wordt geladen met je site in de rechter benedenhoek. Je klanten kunnen er op elk moment op klikken en je een bericht sturen. Het werkt op zowel mobiel als desktop.

Waar kan ik al mijn berichten zien?

On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

Welke rechten heb ik op een pagina nodig om de chatfunctie voor Messenger klanten in te schakelen?

Je moet een beheerder zijn van de pagina.

Can I see messaging analytics for my Facebook page?

Ga op het bureaublad naar je Facebook pagina en klik op Insights in de navigatiebalk. Klik aan de linkerkant op Berichten om je berichtenanalyse te bekijken.

Waar kan ik ondersteuning vinden?

Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.

Beoordelingen

23 september 2021
Very practical and efficient thank you team 👍👍
19 september 2021
We love the chat app, no fails and allows us to keep in tough with potential customers.
15 september 2021
It's working excellent so far! Useful without a doubt.
Lees alle 149 beoordelingen

Bijdragers & ontwikkelaars

“Facebook Chat Plugin – Live Chat Plugin for WordPress” is open source software. De volgende personen hebben bijgedragen aan deze plugin.

Bijdragers

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Changelog

2.2 – Jun 30, 2021

  • Getest t/m WordPress 5.7.2
  • Product rename! (“Facebook Chat Plugin”)
  • PHP8 problemen opgelost
  • Fixed issue with initialisation of ajax_object (Github issue #10)
  • Verbeteringen en oplossingen voor de implementatieselector van de pagina Geavanceerde configuratie
  • Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

  • Getest t/m WordPress 5.7.1
  • Nieuwe configuratie opties toegevoegd voor beheer om aan te geven op welke pagina’s de plugin moet worden geïmplementeerd

2.0 – Dec 1, 2020

  • Getest t/m WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Getest t/m WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Getest t/m WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Getest t/m WordPress 5.4.2
  • Plugin versiesysteem toegevoegd

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Getest t/m WordPress 5.3.2
  • Installatie flow vereenvoudiging

1.3 – June 17, 2019

  • Getest t/m WordPress 5.2.1
  • Beveiligingsprobleem opgelost

1.2 – February 28, 2019

  • Getest t/m WordPress 5.1
  • Problemen met Safari opgelost
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Plugin is geüpdatet om gebruik te maken van de nieuwe Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin is uitgebracht voor alle gebruikers