Live Chat by Customerly – Free Live Chat Plugin

Omschrijving

Say Hi to your new FREE Live Chat. Read typing previews. Video call. 10000+ Companies all around the world are using Customerly Live Chat. A Live Chat, an email marketing plugin for your Marketing Automations for your beautiful website or e-commerce. TRY YOUR FREE LIVE CHAT NOW

Live Chat Description

The Complete Live Chat Plugin you were searching to solve bad customer service.

Create an Exceptional Customer Service Experience Seamlessly with the Live Chat Plugin by Customerly.

Customerly helps 10000+ of Customers all over the world to deliver the expected customer service to your customers and the highest conversion rate to you.

Use Customerly Live Chat Plugin to add to your website a Live Chat deeply integrated and customized to your experience.

The Free Forever Customerly Live Chat offer

  • ✅ Live Chat with Video Chat and Screen Sharing
  • ✅ Conversation dashboard to easily handle live chat, Facebook Messenger and Email
  • ✅ Mobile Apps to reply on-the-go
  • ✅ Live chat Visitor details such UTMs, referrals, current page
  • ✅ Help Center platform to reduce customer service
  • ✅ 2 teammates access

Convert Your Visitors in Customers with the Live Chat
The Live Chat Plugin is easy to install. Once you’ve installed the Live Chat Plugin on your website.
More info: Customerly

Collect more leads thanks to the live chat welcome messages
All the visitors that contact you from the Live Chat Plugin by Customerly will be your Leads. Build a Marketing Campaign or Marketing Automation with all these Leads.
Collect Leads even with MailMunch Forms or Elementor Pro or integrate with Zapier.
More Info: Customerly Customer Support

See what they are writing before they hit send
Thanks to typing preview, you can see what they are writing to you before the hit the send button

**Live Chat Customization**

Customize the Live Chat appearance changing the color and position. Add your welcome message and your profile picture to show them you are a human.

Our Live Chat complete Features List

  • ✅ Cloud Live Chat accessible from everywhere
  • ✅ Super fast live Chat WordPress loader
  • ✅ Live chat conversations accessible from your iPhone or Android mobile device
  • ✅ Change the color of the live chat window
  • ✅ Create automated questions to ask in your live chat window
  • ✅ Office Hours to show or hide your live chat window when out of office
  • ✅ Assign conversations with smart rules
  • ✅ Live Chat GIF Integration
  • ✅ Allow live chat popup with welcome messages
  • ✅ 3 Backgrounds for your live chat window
  • ✅ Limit the live chat window to show only to logged users
  • 🎥 Video Call your live chat users in your pages
  • ✅ Set the position of your live chat box
  • ✅ Ban visitors from chatting to you based on IPAddress
  • ✅ Google Analytics integration to track conversion with the live chat
  • ✅ Facebook Pixel Event tracking for conversion with the live chat
  • ✅ Desktop notification when a live chat is received
  • ✅ Add your friend or colleague to your live chat
  • ✅ Share notes with other agents on the live chat conversations
  • ✅ Live chat statistics
  • ✅ Attach files to any live chat
  • ✅ Screenshots creation from the live chat in one click
  • ✅ Secure Live Chat system
  • ✅ Create different teams to assign your live chat
  • ✅ Screenshots creation from the live chat in one click
  • ✅ Access historical live chat conversations
  • ✅ Keep the person logged within the live chat automatically
  • ✅ Offline Live Chat messages stored
  • ✅ Continue conversation even after the live chat with email seamlessly
  • ✅ Unlimited simultaneous live chat
  • ✅ Unlimited live chat stored

Translations

  • English
  • Català (Catalan),
  • Dansk (Danish),
  • Nederlands (Dutch),
  • English (Australia) (English (Australia))
  • English (UK) (English (UK))
  • Français (French (France)),
  • Deutsch (German),
  • Italiano (Italian),
  • Português do Brasil (Portuguese (Brazil)),
  • Português (Portuguese (Portugal)),
  • Română (Romanian),
  • Español (Spanish (Spain)),
  • Svenska (Swedish),
  • Bahasa Indonesia (Indonesian),
  • Polski (Polish),
  • slovenščina (Slovenian),
  • Tiếng Việt (Vietnamese),
  • Ελληνικά (Greek),
  • Magyar (Hungarian),
  • Русский (Russian),
  • čeština‎ (Czech),
  • Esperanto (Esperanto)

Schermafdrukken

  • Your New Beautiful Live Chat and Dashboard. To keep everything under control.
  • Live Chat Automated Questions. Ask automatically relevant questions to profile your leads.
  • Your Live Chat has a Video call and screen sharing feature without install any other software. Call your visitors in your website.
  • Ask your Visitors their email after they open a new conversation in your Live Chat.
  • Include Facebook Messenger in your dashboard. All your messages will be on the same place. No matter if they come from the Live Chat of your Facebook Page
  • Add tags to your live chat conversations leads.
  • Read your customers message BEFORE they send it. The most requested Live Chat feature.
  • Set your Office Hours and show/hide the live chat based on them.
  • Use canned responses to quickly reply to your live chat most frequent messages.
  • Create a series of emails with an easy-to-use visual funnnel template builder
  • Be professional. Remove Customerly Branding for your Live Chat.

Installatie

How to install your live chat?

This section describes how to install the live chat plugin and get it working.

e.g.

  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Follow the instruction on the Complete the installation with one click
  4. Enjoy your new Live Chat

FAQ

Can I use the live chat as customer support?

Of course, Customerly Live Chat is perfect for your customer support. Just download our mobile apps or reply directly from the web app.

Can I customize the live chat appearance?

Yes, you can customize the live chat color, name, welcome message, position on your website and more. Check out your Live Chat settings for more information.

Can I request visitors’ email within the live chat?

Customerly Live Chat is intelligent. You can ask the email of who start a conversation with you as a required field, or you can let them start anonymous live chat and let us ask automatically for you their email.

If a visitor write on the live chat and then goes offline?

Our system of communication is intelligent. If someone is writing on the live chat and you reply while they are online, they will get the answer by the live chat.
If they goes offline meanwhile we deliver an email for you automatically. And people can reply to that email as well.

You can continue the conversation in your dashboard.

Can I qualify the leads through the live chat?

Sure you can. With automated questions our live chat will ask for you automatically up to three questions to have an idea on whoever is writing to you. Amazing isn’t it?

Can I use Customerly as autoresponder?

Sure you can, in addition to the live chat service, you can also create and send email as newsletter or build an auto responder.
With the power of Customerly your marketing campaigns boundaries are endless.

How can I use Customerly to send newsletter by email?

Once you have your account you can easily build emails with our template builder. It’s easy and perfectly integrated with your blog.
You will have everything integrated in one single platform. Live Chat, Email marketing, Customer Segmentation, Survey and Satisfaction.
More Info: Customerly Email Marketing Campaigns

How can I use it to track and analyze wooCommerce users?

Customerly plugin automatically tracks wooCommerce Users and you can create newsletter and automations easily.
More Info: Customerly Marketing Automations

Do you have mobile applications to manage the customer service live chat?

Sure, you can find our mobile apps on the stores.
Download iOS app
[Download Android app]https://play.google.com/store/apps/details?id=io.customerly.app&hl=it&utm_source=landingpage&utm_campaign=footer&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)

How do I send forms leads to Customerly?

At this moment you can create a bridge by inserting your Access Token and send the POST request of your forms directly to the url you see into your Customerly WordPress Settings Page.
We suggest to use Mailmunch forms in order to achieve this.
You can find the instructions inside the Customerly Live chat plugin.

How can I send Survey to my users?

It’s extremely easy with Customerly to build and send survey to all your users. Define your audience and send to them a survey. Once you sent the survey you will have results in seconds.

What’s the difference from others?

We do offer a different services from Intercom, ActiveCampaign, Zendesk, LiveChat and Crisp. The power of Customerly is behind its full integration and cooperation between the services.

You can collect more leads and with the power of Customer Intelligence you can create as many segments you need.
On those segments you can send an email newsletter or create a funnel.

You can also run surveys or get customers’ satisfaction during the time.

How do I get my own APP ID?

Once you have your own account on Customerly you should go to App Settings and get your App ID.

Beoordelingen

3 december 2019
Customerly is a great tool for anyone looking to reach out to their customers. We found it very user friendly and very efficient as well. We highly recommend Customerly.
15 oktober 2019
From the very fist moment you feel like you are using a solid and very well made tool. The mobile app is having some minor issues but the overall experience is just great. Even the free version is solid and does what need to be done. After one month of using it I love it.
Lees alle 17 beoordelingen

Bijdragers & ontwikkelaars

“Live Chat by Customerly – Free Live Chat Plugin” is open source software. De volgende personen hebben bijgedragen aan deze plugin.

Bijdragers

Changelog

We are constantly working on this plugin to improve the Live Chat features and functionalities. In this version we fixed a series of bug and improved the live chat inclusion method.