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Customer Reviews voor WooCommerce

Door CusRev

Beschrijving

Tevreden klanten zijn je beste marketeers. Dus waarom zou je ze niet vragen om een ​​beoordeling achter te laten?

Stuur een geautomatiseerde, gepersonaliseerde e-mailherinnering naar elke klant na een transactie – maak beoordelen eenvoudiger dan ooit tevoren!

Verbeter de standaard WooCommerce beoordelingen met extra functies, en stel klanten gerust door hun vragen te laten beantwoorden met een Q&A sectie op productpagina’s.

De Customer Reviews for WooCommerce plugin helpt je de betrokkenheid te vergroten, loyaliteit op te bouwen, SEO te verbeteren en meer verkopen te krijgen met sociaal bewijs.

Gelokaliseerd in meer dan 40 talen en geïnstalleerd in meer dan 50.000 winkels!

De plugin bevat een optionele integratie met een externe dienst om klantbeoordelingen te verifiëren. CusRev verzamelt beoordelingen van klanten en verifieert hun authenticiteit.

Je kunt informatie vinden over CusRev’s terms, privacy, en gegevens bescherming beleid op onze site.

🔥 Main Features

  • Automated or manual review reminder emails
  • Aggregated review forms to allow quick and easy reviewing
  • Enhanced reviews, including ratings, images, voting and filtering options
  • Offer discounts in exchange for reviews
  • Integration with Google Shopping
  • Question and Answer feature, allowing customers to ask and answer FAQs
  • Importeren en exporteren van beoordelingen

✉️ Review Reminders – Make Reviewing Easy

Customer Reviews for WooCommerce maken het beoordelen eenvoudig.

Je kunt het eenvoudig instellen om e-mails voor het verzamelen van beoordelingen te verzenden, dagen of weken na aankoop. Het beoordelingsformulier maakt het de klant zo eenvoudig mogelijk om een ​​beoordeling achter te laten.

Het is een eenvoudig proces:

  1. Your customer places an order.
  2. You fulfill the order and mark it as completed.
  3. After a delay (customizable by you), your customer receives an automated review request email.
  4. The customer leaves a review for all of their purchases on our aggregated form. Reviews can include ratings and images to increase trust.
  5. The review is posted to WooCommerce and published on your site.

Je kunt er zelfs voor kiezen om de klant automatisch een kortingscode te sturen voor toekomstige aankopen als bedankje.

Profiteer bovendien van:

  • A one-page review form where customers can review multiple items in one go
  • Manual email invitations for selected orders
  • Personalized emails for each customer with built-in variables
  • Emails restricted for particular categories of products or customers with specific user roles
  • Quick and easy functionality thanks to a responsive email template and custom colors
  • Een uitschrijf optie
  • A built-in testing tool to ensure emails look beautiful before sending
  • Reminders in different languages via “qTranslate X”, “Polylang” and “WPML” plugin integration
  • Support for custom WooCommerce order statuses

💸 Boost Sales – With Extra Features

Wist je dat het weergeven van reviews de conversie met 270% kan verhogen?

Beoordelingen laten zien dat mensen je website kunnen vertrouwen. Andere mensen hebben al eerder bij je gekocht en dat beviel zo goed dat ze hun ervaring willen delen. Dat sociale bewijs is belangrijk. Klanten moeten weten dat jouw productafbeeldingen en -beschrijvingen te vertrouwen zijn. Ze moeten weten dat hun bankrekening veilig is.

Verander bezoekers in klanten door het tonen van beoordelingen!

Profiteer bovendien van:

  • Photo reviews (let customers upload pictures with reviews)
  • Video reviews (let customers upload videos with reviews)
  • Additional rating criteria on review forms to rate different features of products
  • Questions about customer attributes on review forms
  • Spam voorkomen door inschakelen van reCAPTCHA voor beoordelingen
  • Showing reviews summary bar on product pages
  • Filtering reviews by rating
  • Enabling visitors to vote on reviews left by your customers
  • ‘Lazy loading’ van beoordelingen en bijgevoegde foto’s
  • Sorting reviews by date or votes
  • Beoordeling tagging
  • Vertrouwensbadges die een samenvatting van geverifieerde klantbeoordelingen tonen
  • Ingebouwde shortcodes om een ​​responsieve lijst, raster of schuifregelaar met beoordelingen op elke pagina of elk bericht weer te geven
  • Avatars maken van initialen van klantnamen, standaard WordPress avatars gebruiken of avatars volledig verbergen

🔎 Boost SEO – The Automated Way

Google loves something new! Add new content to your site automatically with customer reviews.

Show off review ratings directly in Google searches, and boost your site’s clickthrough rate.

Profiteer bovendien van:

  • Unieke, door gebruikers gegenereerde SEO-inhoud voor je winkel krijgen – klantbeoordelingen bevatten vaak longtail-zoekwoorden
  • Door gebruikers gegenereerde inhoud (UGC) bouwen, zoals foto’s en video’s die door je klanten zijn geüpload
  • Verbetering van rich snippets en gestructureerde gegevensopmaak voor beoordelingen met afbeeldingen
  • Enhancing the standard WooCommerce structured data markup with product identifiers (GTIN, MPN, Brand)

😀 Boost Engagement – With Better Feedback

Klanten geloven dat slechts 8% van de bedrijven een geweldige ervaring levert, maar dat kan veranderen!

Gebruik beoordelingen om directe feedback van je klanten te krijgen. Ontdek de goede en slechte delen van hun ervaring.

Je kunt zakelijke beslissingen nemen op basis van de feedback die je ontvangt en jouw klanten tevreden houden.

Profiteer bovendien van:

  • Feedback ontvangen voor meerdere producten tegelijk met geaggregeerde beoordelingsformulieren
  • Personalized email templates
  • Klanten in staat stellen te stemmen op eerdere beoordelingen

🚀 Boost Loyalty – Grow Your Repeat Business

Breng op de markt voor je bestaande klanten!

Het is simpel: onze beoordelingsherinneringen houden je in hun gedachten, en het aanbieden van couponcodes voor toekomstige aankopen zorgt ervoor dat ze terugkeren naar je winkel.

Het is gemakkelijk voor een klant om een ​​beoordeling achter te laten en een waardebon te ontvangen, wat een dubbel effect geeft: de klant komt terug voor meer en je krijgt waardevolle feedback. Misschien geven ze de voucher zelfs cadeau aan een vriend!

Profiteer bovendien van:

  • Automatisch nieuwe kortingsbonnen genereren voor doorlopende klantbeoordelingen
  • Fair rules for coupon creation – customers will be awarded with a coupon regardless of how positive or negative their review is
  • Automatische e-mails met kortingsbonnen genereren bij het indienen van een recensie
  • Personalizing emails with coupons for each customer using built-in variables
  • Fine-tuning coupon properties according to your sales strategy
  • Working out-of-the-box with a responsive email template with custom colors
  • A built-in testing tool to ensure emails look beautiful before sending
  • E-mailen van waardebonnen in verschillende talen via de plugin “qTranslate X”, “Polylang” en “WPML”

🤔 Reassure Customers – With Questions & Answers

Er is niets zo geruststellend voor klanten als antwoord op hun vragen – met Klantenbeoordelingen voor WooCommerce kun je precies dat doen door:

  • Adding a tab with Questions & Answers or FAQs to product pages on your website
  • Letting your prospective customers ask questions about products and view questions others have asked
  • Increasing sales by answering questions and making sure prospective customers have all the information available to make a purchase decision
  • Het verminderen van retour- en terugbetalingsverzoeken door antwoorden te geven op veelgestelde vragen over producten en door extra informatie te bieden om mogelijk misverstand over productkenmerken of voordelen te voorkomen
  • Improving SEO with content created by your customers – that in turn helps search engines better understand and index your website
  • Sending email notifications to customers about replies to their questions and making them come back to your website

🛒 Google Shopping Integration

  • Generate an XML feed with products for Google Shopping
  • Genereer een XML-feed met productbeoordelingen voor Google Shopping
  • Beoordelingen met sterren weergeven in zoekresultaten van Google Shopping

⬇ Importeer en exporteer beoordelingen

Wil je productbeoordelingen van externe sites toevoegen? Geen probleem.

Gebruik gewoon de functie voor het importeren van beoordelingen, die automatisch beoordelingen in WooCommerce maakt op basis van een CSV-bestand.

Op dezelfde manier kan je WooCommerce beoordelingen exporteren naar een CSV bestand.

  • Import / export product and store reviews
  • Import reviews with images and videos
  • Export reviews with images and videos

Quick and Easy Set-Up

  1. Zorg ervoor dat WooCommerce is geïnstalleerd.
  2. Then, just follow the Getting Started Tutorial on our official support portal or watch the video tutorial.

Get Even More Features – With the Pro Version

CusRev has two plans: Free and Pro. The Pro plan offers additional features and email support – to find out more and purchase a license, please visit CusRev’s website.

Schermafdrukken

  • Enhancements in the reviews section on a product page
  • [cusrev_reviews_grid] shortcode to display a grid of product reviews on any page or post of a website (also available as a Gutenberg block)
  • Enhanced Reviews Section
  • Vragen en antwoorden
  • Review Reminders
  • Review Forms
  • Reviews Grid
  • Reviews Slider
  • Google Shopping XML Product Feed
  • Google Shopping XML Product Reviews Feed
  • Trust Badges
  • Review Reminders (Admin Dashboard)
  • Vragen en antwoorden (Admin Dashboard)
  • Import and Export Reviews
  • Review Tagging (Admin Dashboard)

Blokken

Deze plugin heeft 2 blokken.

  • Reviews Grid Display a grid with product and store reviews using a masonry layout.
  • Trust Badge Display a Trust Badge with a summary of product and store reviews.

Installatie

  1. Zorg ervoor dat de WooCommerce plugin is geïnstalleerd en geactiveerd. Als het niet geïnstalleerd is, installeer dan WooCommerce. Onze plugin zal niet werken zonder WooCommerce.
  2. Upload de plugin bestanden naar de /wp-content/plugins/ folder, of installeer de plugin direct via het ‘WordPress’ plugins scherm.
  3. Activeer de plugin via het ‘Plugins’ scherm in WordPress
  4. Go the Reviews > Settings in WordPress admin area to configure the plugin

FAQ

Ik vond een bug in de plugin. Hoe krijg ik het opgelost?

Maak een nieuw onderwerp op het ondersteuningsforum en lever gedetailleerde informatie met een schermafdruk aan.

How to get Site Key and Secret Key for reCAPTCHA?

Please visit reCAPTCHA website and sign up for an account. Then, you will be able to get API key pair (Site Key and Secret Key) for your website. Copy these keys and paste into the settings of the plugin.

Will collected reviews be shown as stars in Google?

The standard WooCommerce functionality already includes structured data mark up to display your product reviews effectively within organic search results. This plugin extends the standard functionality and adds some extra mark up to help search engines properly crawl your shop. It is important to understand that having a valid structured data mark up in place makes your website eligible for organic stars in Google but it doesn’t guarantee that they will be shown. You can test the rich snippets using Google’s Structured Data Testing Tool.

How to customize template of the reviews on a single product page?

The plugin uses the standard reviews template provided by WooCommerce and enhances it with the reviews summary bar. If your theme requires a customized reviews template or you would like to use a customized reviews template for some other reason, it is possible to do so. Here is how to do it:
1) Create a folder ‘customer-reviews-woocommerce’ in your current theme’s folder.
2) Copy file ‘cr-single-product-reviews.php’ from ’templates’ subfolder in the plugin’s folder to the folder created at step 1.
3) Customize the file ‘cr-single-product-reviews.php’ in the current theme’s folder according to your requirements.

How to Change Sorting of Reviews?

If you would like to change how reviews are sorted on product pages, it is possible to do so using the standard WordPress functionality. Go to Settings -> Discussion menu and find options “Break comments into pages with X top level comments per page and the last/first page displayed by default” and “Comments should be displayed with the older/newer comments at the top of each page”. You can control how reviews are sorted and displayed on product pages by modifying these options.

Beoordelingen

It WAS great…

9 juni 2023 2 reacties
As the review title suggests. This plugin WAS great... Until they snuck in a hidden update without any notification to users that all store customers now need to check a checkbox at checkout to receive a review request, if we want it to be a verified review. This is only required for EU based customers, why are all stores outside of the EU and non EU based customers being forced to use this? Our reviews have cratered to zero for weeks compared to several per day and we have disabled the verification option, rendering the entire point of this plugin and service useless. I am a PAYING customer of their $49.99 per year pro version and I will NOT be renewing when it expires as I have been completely shafted by having functionality destroyed. Will I be getting a refund from the developers? Doubt it. Great way to destroy a brilliant plugin and your reputation.

Plugin Has been killed by new consent option

8 juni 2023 1 reactie
how to develop great plugin and kill it with idiotic decisions: Checkbox added on the checkout page No way to default the checkbox as checked No way to get consent from a purchase made from the "cart" screen with express pay options No way to log consent on a "manual" order placed in the backend

Rude

1 juni 2023 3 reacties
Consent box isn't cool, as the other review said. And the option to send it yourself will obviously slow down your site. But don't worry, their support will mansplain why you are wrong to think this. DO NOT RECOMMEND

Reviews opt-in only at purchase since update…

31 mei 2023 1 reactie
Since last update a mandatory opt-in checkbox is added at checkout. (Or rather the option to remove it is removed.) If this box is not checked at time of purchase then reviews cannot be requested.Nobody ticks (or reads..) opt-in checkboxes on the checkout page.This explicit consent is not required in the UK if it is agreed to in the site Terms & Conditions, as the ICO deems review requests as 'service' messages, not marketing. Perfectly good and legally compliant system rendered useless.
Lees alle 1.260 beoordelingen

Bijdragers & ontwikkelaars

“Customer Reviews voor WooCommerce” is open source software. De volgende personen hebben bijgedragen aan deze plugin.

Bijdragers

“Customer Reviews voor WooCommerce” is vertaald in 27 talen. Dank voor de vertalers voor hun bijdragen.

Vertaal “Customer Reviews voor WooCommerce” naar jouw taal.

Interesse in ontwikkeling?

Bekijk de code, haal de SVN repository op, of abonneer je op het ontwikkellog via RSS.

Changelog

5.28.1

  • Bug fix: error with Klarna Checkout

5.28.0

  • New feature: add rating criteria to on-site product review forms (use them to let customers rate different features of products)
  • Integration with Klarna Checkout for display of a consent checkbox

5.27.2

  • Bug fix: validation that review form header and body are not empty

5.27.1

  • Bug fix: geolocation setting could not be saved

5.27.0

  • New feature: add custom questions to on-site product review forms (use them to ask about customer attributes)
  • Improvement: reduced the number of autoloaded options to improve performance

5.26.1

  • Improvement: check for a missing ‘From’ email address after installation of the plugin

5.26.0

  • New feature: export reviews with media files (images or videos)

5.25.1

  • Bug fix: compatibility with 3rd party plugins that use WP background processing classes

5.25.0

  • New feature: import reviews with media files (images or videos)
  • Improvement: [cusrev_all_reviews] shortcode displays a reviews summary box and a button to add a new review when there are no reviews
  • Improvement: messages about duplicate questions / answers

5.24.0

  • New feature: an option to upload videos for reviews via WordPress admin panel
  • New feature: a check on the Diagnostics page to see if standard WooCommerce product reviews are enabled
  • New feature: a close button for video reviews
  • Bug fix: [cusrev_reviews_grid] shortcode show more button did not filter reviews correctly

5.23.0

  • New feature: an option to add / remove a ‘store manager’ badge on the admin page for managing reviews
  • Bug fix: CSS issues with rendering the floating Trust Badge and the small Trust Badge

5.22.2

  • Bug fix: a ‘show more’ button did not work with multiple [cusrev_reviews_grid] shortcodes on the same page

5.22.1

  • Bug fixes and minor improvements

5.22.0

  • New feature: an option to set refresh frequency for Google Shopping XML feeds
  • Improvement: Polylang compatibility with the shortcodes
  • Bug fixes and minor improvements

5.21.0

  • New feature: a new parameter ‘current’ for [cusrev_all_reviews], [cusrev_reviews_grid], and [cusrev_reviews_slider] shortcodes to display reviews for the current product only
  • Improvement: WPML compatibility with the [cusrev_all_reviews] shortcode
  • Bug fixes: layout stacking issues in [cusrev_reviews_grid] shortcode

5.20.4

  • Improvement: WPML compatibility with the [cusrev_reviews_grid] shortcode

5.20.3

  • Improvement: Q&A compatibility with Elementor

5.20.2

  • Improvement: WPML compatibility with the [cusrev_reviews_slider] shortcode
  • Improvement: minor CSS tweaks for the [cusrev_reviews_slider] shortcode

5.20.1

  • Bug fixes: WPML/Polylang compatibility with self-hosted local review forms

5.20.0

  • New feature: an option to add general shop reviews with [cusrev_all_reviews] shortcode
  • New feature: an option to upload video files with reviews on product pages
  • Bug fixes and minor improvements

5.19.0

  • New feature: sort reviews by rating (highest to lowest or lowest to highest)
  • Improvement: disable sorting by the helpful rating when voting for reviews is turned off
  • Bug fixes and minor improvements

5.18.0

  • Improvement: UI elements of the enhanced visual style for reviews on a single product page
  • Improvement: compatibility with Polylang for translation of the ‘verified owner’ label
  • Bug fixes: minor CSS fixes

5.17.1

  • Bug fixes: sending a test email with a review for discount did not work in some situations

5.17.0

  • New feature: a button for removal of reviews verification in bulk (available in the list of reviews in the backend)
  • New feature: an option to hide or display a special icon next to a review together with a nofollow link to the verified copy of the review published on CusRev.com
  • Improvement: ajax_object was renamed to protect it from conflicts with other plugins
  • Bug fixes: local email templates could be sent in a wrong language
  • Bug fixes: [cusrev_all_reviews] shortcode with empty parameters could trigger an error
  • Bug fixes: security vulnerabilities

5.16.0

  • New feature: a button to remove verification of a review (available in the list of reviews in the backend)
  • Improvement: YITH WooCommerce Brands compatibility for populating data to the XML product feed for Google
  • Bug fixes: security vulnerabilities

5.15.0

  • New feature: Private and Live modes for collection of verified reviews via CusRev. Use the Private mode for setting up and testing integration of the plugin with CusRev. Turn on the Live mode after you complete testing and are ready to collect reviews from real customers.
  • Improvement: ‘utf8mb4’ character set for the table to store local reviews
  • Improvement: Q & A, Reminders, and Review Tagging pages are available for users with the Store Manager role
  • Improvement: CSS fixes to improve compatibility with various WordPress themes
  • Bug fix: ‘product_tags’ parameter did not work correctly for the [cusrev_all_reviews] shortcode

5.14.0

  • New feature: an option to add a link to Trust Badges when verification of reviews is disabled

5.13.1

  • Improvement: compatibility with the ‘show reviews in all languages’ feature of WPML

5.13.0

  • New feature: an option to sort reviews displayed with the [cusrev_all_reviews] shortcode
  • New feature: an option to filter reviews by the current user in the [cusrev_all_reviews] shortcode
  • New feature: [material] attribute for Google Shopping XML product feed
  • Improvement: a new user interface element to indicate the number of reviews displayed with the [cusrev_all_reviews] shortcode
  • Improvement: CSS fixes to improve compatibility with WooCommerce and various WordPress themes
  • Bug fix: incorrect sorting of reviews on websites with PHP version older than 8.0

5.12.0

  • New feature: [is_bundle] attribute for Google Shopping XML product feed
  • New feature: an option to hide customer avatars in review blocks on product pages and in the [cusrev_all_reviews] shortcode
  • Improvement: WPML integration for Trust Badges to display the count of reviews in all languages

5.11.0

  • New feature: [multipack] attribute for Google Shopping XML product feed
  • Improvement: featured reviews support for the [cusrev_all_reviews] shortcode
  • Improvement: updated user interface for the [cusrev_all_reviews] shortcode (please clear cache after installing the update)

5.10.0

  • Improvement: rearrangement of elements on the Review Extensions page in the settings
  • Bug fix: replies to reviews did not work correctly with Polylang and WPML plugins
  • Bug fix: undefined array key “total” warning

5.9.0

  • New feature: optional ‘size’ attribute was added to the XML product feeds for Google Shopping
  • Bug fix: incorrect ‘from’ email for Q&A reply notifications displayed on the overview screen for email templates

5.8.1

  • Bug fix: undefined array key ‘verified’
  • Bug fix: trust badges shortcodes are not rendered on the frontend

5.8.0

  • New feature: trust badges for local (no verification) reviews
  • Bug fix: anonymous display name option did not work on local (self-hosted) review forms in some cases

5.7.0

  • Improvement: reduced the number of autoloaded options to improve performance

5.6.5

  • Bug fixes and minor improvements

5.6.4

  • CSS bug fix

5.6.3

  • Improvements in download of media files for cases when reviews have been deleted

5.6.2

  • Bug fixes and minor improvements

5.6.1

  • Bug fixes and minor improvements

5.6.0

  • New feature: enhanced settings for variable product identifiers in the XML reviews feed for Google Shopping
  • Bug fixes and minor improvements

5.5.1

  • Bug fixes and minor improvements

5.5.0

  • New feature: compatibility of local aggregated review forms with WPML
  • Bug fixes and minor improvements

5.4.1

  • Improvement: filter out invalid characters from titles and descriptions of products in XML Product Feed for Google Shopping
  • Bug fixes and minor improvements

5.4.0

  • New feature: improved compatibility of Reviews Grid shortcode with Elementor
  • Bug fixes and minor improvements

5.3.7

  • Bug fixes and minor improvements

5.3.6

  • Bug fixes and minor improvements

5.3.5

  • Bug fixes and minor improvements

5.3.4

  • Bug fixes and minor improvements

5.3.3

  • Bug fixes and minor improvements

5.3.2

  • Bug fixes and minor improvements

5.3.1

  • Bug fixes and minor improvements

5.3.0

  • New feature: responsive design for local review forms
  • Bug fixes and minor improvements

5.2.1

  • Bug fixes and minor improvements

5.2.0

  • New feature: an age restriction option for verified reviews pages of stores selling age-restricted products
  • CSS enhancements – if you use any caching plugins, please clear cache after installing the update
  • Bug fixes and minor improvements

5.1.2

  • Bug fixes and minor improvements

5.1.1

  • Bug fixes and minor improvements

5.1.0

  • New feature: image and video attachments for reviews submitted via local aggregated review forms
  • Bug fixes and minor improvements

5.0.0

  • New feature: Local aggregated review forms to collect customer reviews without third-party verification by CusRev
  • New feature: Traditional and Simplified Chinese language support
  • New feature: support of [sale_price] and [sale_price_effective_date] attributes for Google Shopping XML product feed
  • Bug fixes and minor improvements

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Bijdragers

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